These Terms & Conditions set out the agreement between you and 789ecom whenever you access an account, move funds, or interact with any part of the platform. Access is available only where local law permits, so read this in full before you proceed — it covers your rights, your obligations, and how we handle every transaction record.
Applies to all account activity
Maya · GrabPay · Bank Transfer covered
Philippines-eligible regions only
Governed by local law conditions
POLICY POSTURE
What This Agreement Actually Covers
By creating and using an account on 789ecom, you confirm that you have read, understood, and accepted these Terms & Conditions in full. This agreement is formed at the moment your account is activated and remains in effect for every session, every transaction and every support request you make thereafter. We may update these terms when operational or regulatory circumstances require it. When that happens, the revised version is published on this page with a clear effective date; continuing to use the account after that date constitutes acceptance of the updated terms. Payment activity — whether you fund via Maya, GrabPay or Bank Transfer — is also subject to these terms. Each wallet and banking channel has its own processing rules set by the provider, and those rules sit alongside ours, not in place of them. Where a conflict exists between what a payment provider permits and what these terms allow, the stricter condition applies to your account. Transaction records generated during each payment session are stored and accessible from your account dashboard after login. We do not modify or remove transaction records except where required by applicable law. If you disagree with any term here, the correct step is to stop using the account and contact support before your next session.
Maya
GrabPay
Bank Transfer
Account Dashboard
Philippines-eligible
POLICY SCOPE
Where These Terms Apply and What They Cover
Not every part of your experience falls under the same rule set. Understanding the scope of these Terms & Conditions helps you know which conditions govern each part of your account interaction and which sit outside our direct control.
Account Access
These terms govern how you open, maintain and close an account, including login credentials, identity verification steps and session behaviour. Account access is only valid in regions where local law permits. Steps and field requirements are shown inside your account settings.
Transactions
All deposits and withdrawals processed through Maya, GrabPay or Bank Transfer fall within scope. Records of each transaction are retained and visible in your account dashboard. Payment limits and verification requirements are set by us and by the payment provider jointly.
Site Content
Game content supplied by studios available in the lobby — including titles from Pragmatic Play, Habanero and PG Soft — is covered in terms of fair use and account-play conduct. We do not warrant outcomes or prize amounts; those are determined by each game's certified mechanics.
Third-Party Services
External payment processors, wallet providers and any linked third-party service operate under their own terms. 789ecom is not responsible for outages, delays or policy changes on their end. Where their conditions affect your transaction, we will note that in the relevant account message.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
These Terms & Conditions are not one-directional. You hold specific, actionable rights under this agreement, and we are obliged to support them. You can review the full transaction history tied to your account at any time by logging in and opening the transaction records section — every deposit and withdrawal entry is listed there with its date, amount and status. If personal details on your account are incorrect, you can update them directly through the account settings page; some changes, such as registered mobile number or linked Maya wallet, may require identity verification before they take effect. You have the right to raise a question or file a formal query about any term in this agreement, any transaction record, or any account action we have taken. We acknowledge receipt of each query and work toward a resolution in the order queries are received. If at any point you want to request account closure, that option is available through support.
Review Transaction Records
Log in and open the transaction history section to see every deposit, withdrawal and adjustment on your account. Records are stored as long as the account remains active and for the retention period required by applicable rules.
Correct Account Details
Update your registered name, contact number or linked payment method through account settings. Changes to payment-linked fields such as your GrabPay or Maya wallet require identity verification before they are saved.
Raise a Policy Question
Send a written query to support if any term here is unclear or if you believe an account action was applied incorrectly. Include your account reference and the specific term or transaction in question so we can respond accurately.
Request Account Closure
Contact support to initiate account closure. Any remaining wallet balance subject to no pending withdrawal holds will be processed according to the withdrawal rules in effect at the time of the request.
CONTACT POLICY
How to Reach Us on Any Terms Matter
If a section of these Terms & Conditions raises a question you cannot resolve through the account dashboard, the channels below connect you directly to the team that handles policy and account queries. Have your account reference ready when you reach out — it speeds up the process significantly.
Live Chat
Open the chat widget from any page while logged in. Describe the specific clause or transaction in question and include your account reference number for faster handling.
Email Support
Send a detailed message to our support address for written policy queries, account corrections or formal complaints. You will receive a written acknowledgement and a case reference in reply.
Account Help Centre
The Help Centre inside your account dashboard lists common Terms & Conditions topics with step-by-step context for each. Check there first — many account and payment questions are answered without needing to contact the team directly.
HOW WE HANDLE THIS
Data, Security and Policy Management on 789ecom
We keep policy management straightforward: every change is published on this page, every account action is logged, and every support query gets a written record. Here is how each key area works in practice.
Data Handling
Account data — including your registered details, payment method records and session logs — is processed only for the purposes described in these terms. We do not sell or share personal data with third parties outside the scope defined here. You can request a summary of the data held on your account by contacting support.
Cookies and Site Behaviour
We use cookies to maintain your login session, remember account preferences and monitor platform performance. Cookie settings can be adjusted through your browser. Disabling certain cookies may affect how account pages load or how your session is maintained across tabs.
Account Security
Access to your account is protected by your login credentials and any verification step you have set up. We will never ask for your password via chat or email. If you suspect unauthorised access, change your credentials immediately through account settings and notify support with your account reference.
Retention and Changes
Transaction records are retained for the period required by applicable rules and are accessible to you throughout that period. When these Terms & Conditions are updated, the new version replaces the prior one on this page. The effective date is shown at the top of the published document so you always know which version applies.
TERMS FAQ
Common Questions About These Terms & Conditions
These questions cover what we hear most often about account rights, data access, policy changes and how to act when something is unclear. If your question is not listed here, the support channels above are the next step.
When do these Terms & Conditions take effect for my account?
They take effect the moment your account is activated and apply to every action you take from that point — including all deposits, withdrawals and game sessions. If terms are updated, the new version applies from the effective date shown on this page. Continuing to use your account after that date means you accept the updated terms.
How do I know if these terms apply to me in the Philippines?
Access and account use are available only where local law and eligible regional conditions permit. If you are in the Philippines and your account is active, these terms govern your use. If you are unsure about your eligibility, review the access conditions shown during account registration or contact support for clarification.
Can 789ecom change these terms without notifying me?
We publish all updates on this page with a clear effective date. We aim to give reasonable notice before material changes take effect. It is your responsibility to check this page periodically. If a change affects your account in a way that requires your specific action, we will communicate that through your registered contact channel.
What happens to my transaction records if I close my account?
Transaction records are retained for the period required under applicable rules, even after account closure. During that retention period, you may request a copy of your records by contacting support with your account reference. After the retention period ends, records are handled in line with our data management policy.
Do the Terms & Conditions cover payments made through Maya or GrabPay?
Yes. All deposits and withdrawals via Maya, GrabPay or Bank Transfer are subject to these terms alongside the individual payment provider's own conditions. Where both sets of rules apply, the stricter condition governs the transaction. Your full payment history is available in the transaction records section of your account dashboard.
How do I raise a formal complaint about a term or account action?
Submit your complaint in writing through the email support channel or the in-account help centre. Include your account reference, the specific term or transaction in question, and a clear description of the issue. We acknowledge every written complaint and provide a case reference so you can follow up if needed.
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